Scientific and Process Technology

Associate Director of Support

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About the job

Do you want to work for a manufacturer at the forefront of cutting-edge sequencing technology? Are you looking to manage a growing team?

Invenia Group has partnered with an international DNA Sequencing platform manufacturer, which is expanding its commercial team and looking to hire an Associate Director of Support for the team. This role will be responsible for managing a team of 5 application specialists, including a Manager.

Role responsibilities:

This role will provide leadership, guidance, and direction for the West Coast Applications team, and ensure that high-quality support, training, and consultancy are provided to the customers. You will also be responsible for the following:

  • Plan and implement onboarding and support strategies for the customers
  • Monitor the activity of Major/Strategic accounts with the FAS and Sales teams
  • Ensure a high level of customer satisfaction by reviewing customer feedback, and monitoring team and individual KPIs
  • Work cross-functionally with different teams to communicate customer feedback (including marketing, customer service, sales, operations, and logistics, etc.)
  • Help with complex cases
  • Monitor workload distribution
  • Recruit and onboard personnel (Technical Applications Scientists and Field Applications Scientists)

What we are looking for:

We are looking for an experienced Applications Manager who has experience with NGS and the whole workflow. We are also ideally looking for candidates with previous experience managing a large region and leading a team with diverse expertise and roles.

This will be a hybrid role based in their East Bay office.

In return, the company offers a fantastic package and salary between $140k-$180k+, as well as a 7% bonus, 20-40% company bonus, RSUs, and excellent healthcare benefits. Sound interesting? To find out more information regarding this opportunity, please apply.