Scientific and Process Technology

Customer Service Manager

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About the job

Do you have customer support experience? Are you looking to join a global organisation that has partnered with some of the worlds biggest companies?

Invenia Group has partnered with a global life science company, currently looking to hire a Customer Service Manager for the Benelux region. This is a fantastic opportunity to join a world-leading supplier, that offers incredible technologies and partners with some of the world’s biggest companies, universities and organisations.

Role responsibilities:

If successful, you will manage, motivate, develop and maintain a group of Engineers and Customer Support staff to meet and exceed the current and future needs of the company’s customers. You will draft a strategy for the region in line with global objectives and will be responsible for the deployment, implementation and enforcement of the resulting processes in the assigned territory.

You will also measure and improve the business along well-defined KPI’s and oversee and manage personnel activities.

What we are looking for:

We are looking for someone with a relevant bachelor’s degree and experience and knowledge in customer service. You should have experience in a previous customer support position, as well as experience supervising or managing a team and knowledge of analytical instrumentation. The following skills are also essential:

  • Excellent verbal, written and presentation skills
  • Good understanding of budgets, pricing, margins and good general business acumen
  • Knowledge of PC operating systems, salesforce.com, MS office suite
  • Ability to travel both locally and internationally
  • Fluent in Dutch and in English competencies
  • Strong problem-solving skills

This is a great opportunity to join a team of experts and an interesting job in an international high-tech company. Here, you will be offered comprehensive training, a competitive remuneration package and company car. Sound interesting? To find out more information regarding this exciting role, please apply.