Looking for a new challenge?
Invenia Group has partnered with a Life Sciences company who are looking for a dedicated Field Service Engineer based in Turkey to join the team. As a Services Technician, your primary responsibility is to deliver exceptional customer service. Your role is pivotal in enhancing customer satisfaction, ensuring customer retention, and driving profitability. We invite you to apply for this position with your CV in English.
Key Responsibilities
- Customer Support: Provide top-notch service and support during field and in-house visits or dispatches.
- Technical Services: Manage on-site installation, repair, maintenance, and testing tasks, ensuring equipment operates optimally.
- Problem Solving: Diagnose errors and technical issues, finding effective solutions.
- Reporting: Produce accurate and timely service reports, maintaining meticulous documentation.
- Safety and Compliance: Operate vehicles safely and utilize field automation systems, adhering to company procedures and protocols.
- Team Collaboration: Work closely with the technical team, sharing vital information across the organization.
- Customer Engagement: Understand customer requirements and provide appropriate recommendations and briefings.
- Communication: Maintain contact with customers to update them on the progress of their service requests.
- Relationship Building: Cultivate positive relationships with customers to ensure satisfaction and loyalty.
Qualifications & Skills
- Technical Background: A technical degree in chemistry, biology, physical measurements, electrical, mechanical, or mechatronics.
- Experience: A minimum of 2 years of demonstrated field service experience.
- Technical Proficiency: Ability to troubleshoot, test, repair, and service technical equipment.
- Adaptability: Willingness to work flexible shifts and adapt to changing work schedules.
- Customer Focus: Strong customer orientation with a commitment to delivering exceptional service.
- Team Player: Excellent team spirit and ability to collaborate effectively.
- Tech Savvy: Familiarity with mobile tools and applications.
- Language Skills: Good command of spoken and written English and fluent in Turkish.
- Travel: Willingness to travel at a high percentage.
- Additional Requirements: Possession of a valid driver’s license and completed military service.
If you are a skilled Field Service Engineer with a strong technical background and a passion for delivering exceptional service, apply now.
