Service Manager

Are you looking for an exciting new career opportunity within life sciences?

Invenia Group has partnered with a global instrumentation leader that is seeking a UK Service Manager to oversee field service, technical support, and service admin teams across the UK. You’ll manage a team of 4 regional leaders and 40 engineers, with full ownership of the UK region. 

This is a hybrid role, offering the chance to lead a large team while staying connected to strategic operations. 

Role responsibilities:

If successful, you will lead and develop regional service leaders, field engineers, tech support, and admin and own and drive national service performance, OPEX, P&L, and SLA targets. You will also: 

• Collaborate with Sales, Customer Service, and EMEA leadership
• Implement service transformation and continuous improvement initiatives
• Deliver customer excellence and resolve escalations with speed and care 

What we are looking for:

• 5+ years’ experience in service leadership (UK or regional scope)
• Background in Life Sciences, Diagnostics, or Medical Devices
• Strong commercial mindset: budgeting, KPIs, revenue generation
• Proven track record in leading high-performing, cross-functional teams
• Experience working in matrix/global organisations
• Based within commuting distance to Watford area HQ (3 days onsite) 

What’s in it for you? 

This is a fantastic opportunity to work for a global market leader in cutting-edge instrumentation and be a part of a forward-thinking company driving innovation in science and healthcare. Here, you will take ownership of strategic service delivery and drive measurable impact, whilst receiving a competitive package, bonus, hybrid flexibility, and strong internal mobility. 

Sound interesting? Apply today to find out more.